Terms of service
By accessing or purchasing from Elora Derm, you agree to the following Terms & Policies. Please read them carefully before using our website or services.
1. General Conditions
Elora Derm reserves the right to refuse service to anyone for any reason at any time. By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.
You may not use our products or services for any illegal or unauthorized purpose.
2. Product Information & Use
We make every effort to accurately display product descriptions, ingredients, and images. However, minor variations in packaging or appearance may occur.
Our products are for external use only. Results may vary from person to person. Elora Derm does not guarantee specific results.
Always perform a patch test before full application. Discontinue use if irritation occurs.
3. Orders & Payments
All prices are listed in U.S. dollars (USD) and are subject to change without notice.
Orders are processed once payment is successfully received. We reserve the right to cancel or limit quantities per order if fraud or misuse is suspected.
4. Shipping Policy
Processing times may vary but typically range between 1–3 business days.
Elora Derm is not responsible for shipping delays caused by carriers, weather conditions, or incorrect address information provided by the customer.
Once an order has been shipped, we are not responsible for lost or stolen packages.
5. Returns & Refunds
We accept returns within 30 days of delivery.
Returned items must be unused, unopened, and in original packaging, accompanied by proof of purchase.
Customers are responsible for return shipping costs and must use a trackable shipping method.
Refunds will be issued to the original payment method once the return is approved and processed.
For full details, please review our Return & Refund Policy.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us immediately at eloraderm@gmail.com with photos and order details so we can resolve the issue promptly.
7. Non-Returnable Items
For hygiene and safety reasons, opened or used skincare products are non-returnable.
Final sale, promotional, or discounted items may not be eligible for return unless otherwise stated.
8. Intellectual Property
All content on this website—including logos, text, images, and product designs—is the property of Elora Derm and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
Elora Derm shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
Use of our products is at your own risk.
10. Privacy Policy
Your privacy is important to us. Personal information collected through our website is used only to process orders and improve customer experience. We do not sell or share your personal data with third parties, except as required to fulfill orders or comply with legal obligations.
11. Changes to Terms
We reserve the right to update or modify these Terms & Policies at any time. Changes will take effect immediately upon posting on our website.
12. Contact Information
If you have any questions regarding these Terms & Policies, please contact us at: